Shipping & returns

Last updated: 17 August 2026

This policy applies to physical products bought from vinpol.com.au and forms part of our Terms & conditions. Nothing in it limits your rights under the Australian Consumer Law or, for EU/UK consumers, your statutory rights.

Shipping

• Dispatch: orders ship from Adelaide, South Australia within 1 business day, via Australia Post with tracking. You receive a tracking email when it ships.
• Rates: Australia standard A$9.95 · Australia express A$14.95 · International tracked A$24.95.
• Delivery estimates: Australia 2–8 business days (express 1–3); international typically 7–21 business days depending on destination and customs.
• International duties and taxes: any import duties, customs fees or local taxes charged by your country are your responsibility and are not included in our prices.
• Wrong address: check your address at checkout — parcels returned to us due to an incorrect address can be reshipped at your cost.
• Lost or damaged in transit: contact us at info@vinpol.com.au. If tracking shows a parcel lost, or it arrives damaged, we will replace it or refund you in full.

Change-of-mind returns (30 days)

Changed your mind? You can return any product within 30 days of delivery if it is unopened, unused and in its original packaging.

• Email info@vinpol.com.au with your order reference to start the return.
• Return shipping for change-of-mind is at your cost; we recommend tracked postage.
• Refunds go to your original payment method within 10 business days of us receiving the return, for the product price (original shipping is not refunded for change-of-mind).

EU/UK consumers: in addition to the above, you have a statutory 14-day right of withdrawal from the day you receive the goods, without giving a reason, including for opened items inspected as you would in a shop. Notify us within 14 days of delivery and return the goods within 14 days of notifying us.

Faulty products — your consumer guarantees

If a product is faulty, not as described, or doesn't do what it should, the change-of- mind conditions above do not apply — you are covered by consumer law:

• Under the Australian Consumer Law, you may choose a refund or replacement for a major failure, and compensation for other reasonably foreseeable loss. For minor failures, we may repair or replace. We cover return shipping for faulty items.
• EU/UK consumers are covered by the legal guarantee of conformity (minimum two years in the EU).
• Any express warranty stated on a product page (e.g. an 18-month warranty) applies on top of these rights — email us with your order reference and a description or photo of the fault, and we'll sort it out.

Retired products

Products marked as no longer available in our archive can't be purchased or exchanged, but warranty and support for units already sold are honoured per the terms above — email info@vinpol.com.au.

All returns and questions: info@vinpol.com.au · Mon–Sat, 9am–9pm (Adelaide time)